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Industries · Beauty & Skincare
Beauty shoppers don't browse listings — they audit them. Before buying a lash serum, a moisturizer, or a face oil, they read reviews for mentions of their skin type, their concerns, their results timeline. A beauty brand with 50 reviews can't compete against one with 500, even if the product is better. Review velocity is the category's primary ranking and conversion driver.
GetReviews helps beauty brands build that velocity systematically. Levaye Cosmetics used GetReviews to grow review count from 289 to 421 — 132 additional reviews, a 46% increase — by deploying a post-purchase survey flow specific to their lash serum line. The flow routed customers with product questions to support, and guided customers with positive results toward an Amazon review.
Every account includes Amazon Request a Review automation, QR code insert campaigns, and AI review insights that surface what customers are saying about texture, scent, efficacy, and packaging — organized by SKU.
In beauty, reviews build the credibility that converts. GetReviews builds them systematically.
Beauty reviews are unusually personal. A customer reviewing a vitamin C serum isn't evaluating a generic skincare product — she's describing her experience with her skin type, her regimen, her specific concern. That specificity is why beauty reviews carry so much weight: they provide a level of social proof that product descriptions and brand claims cannot replicate.
The same specificity that makes beauty reviews valuable also makes them sensitive. A customer who expected dramatic results in two weeks and saw nothing may be dealing with a product that requires six weeks, a formulation that wasn't right for her skin type, or an application method she misunderstood from the listing. Without a post-purchase touchpoint, that customer goes to the review page with the same frustration she'd bring to a support ticket — except now it's public.
GetReviews intercepts that moment. After delivery, customers enter a short survey that asks about their experience — results so far, texture preferences, application ease, and overall satisfaction. Customers who report a positive experience are directed toward leaving a review. Customers who report a concern are routed to your support team, where a simple response — a refund, a technique tip, a product replacement — can turn a frustrated customer into a loyal one. That routing is what drives Levaye Cosmetics's 46% review increase: not by suppressing negative reviews, but by resolving the issues that cause them.
Learn more: why customers leave negative reviews · compliance center · QR code review funnels
Beauty Brand Case Study
Levaye Cosmetics grew from 289 to 421 reviews — a 46% increase.
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GetReviews.ai is in no way affiliated with Amazon, Inc. or any of its subsidiaries.
