FeedbackFive by eComEngine is one of the longest-running Amazon seller tools, built around email-based review solicitation and seller feedback monitoring. It does email-first review requests well — and its ASIN-level feedback alerts are genuinely useful for account health tracking.
GetReviews takes a broader approach. It adds QR code insert campaigns that reach customers at unboxing, a post-purchase survey engine that routes support cases privately, AI-powered review insights, and a full compliance center — alongside the same Amazon Request a Review automation FeedbackFive offers.
Brands that switch typically see review rates increase from under 1% to 3–5%+ — a 4–6x improvement driven by engaging customers at multiple points in the post-purchase window, not just email.
| Feature | GetReviews | FeedbackFive |
|---|---|---|
| Amazon Request a Review Automation | Yes | Yes |
| QR Code Insert Campaigns | Yes | No |
| Post-Purchase Survey Engine | Yes | No |
| Customer Support Routing | Yes | No |
| AI Review Insights | Yes | No |
| Multi-Marketplace Review Collection | Yes | Amazon only |
| Compliance Center | Yes | Limited |
| Seller Feedback Monitoring | No | Yes |
| Negative Feedback Alerts | No | Yes |
| Starting Price | $29/mo | Varies |
FeedbackFive reaches customers through email — typically days after delivery. GetReviews adds QR code insert campaigns that engage buyers the moment they open the package, when the product is in their hands and excitement peaks.
That window is when review intent is highest. A well-designed insert card with a scannable QR code can convert at several times the rate of a follow-up email, because it meets the customer at exactly the right moment. Email often misses it entirely.
Instead of sending a direct review request, GetReviews runs customers through a short post-purchase survey. Customers who report a positive experience are guided toward leaving a review. Customers who had a problem are routed to your support team — privately, before frustration becomes a public 1-star rating.
FeedbackFive does not offer a comparable survey-based routing engine. The result is that unhappy customers who might have left negative reviews instead connect with your team and get their issue resolved.
Both tools include Amazon's official Request a Review automation. GetReviews includes it on every plan at no additional cost — sending the standardized review request through Amazon's system on every qualifying order.
GetReviews generates AI review insights that surface top complaints, recurring praise, product improvement opportunities, and competitive trends across your SKUs. FeedbackFive does not offer this analysis.
FeedbackFive is designed primarily for Amazon. GetReviews collects reviews and feedback across:
GetReviews includes a dedicated compliance center covering Amazon's review policies, FTC endorsement rules, review gating, insert card rules, and compliant funnel design. Learn more at the Amazon review compliance center.
If seller feedback monitoring and negative feedback alerts are core to your workflow, FeedbackFive covers that ground in a way GetReviews does not.
If your goal is generating more product reviews, engaging customers at unboxing, routing support cases privately before they become public 1-star reviews, and getting AI-powered insight into what customers are saying across your SKUs, GetReviews offers a more complete platform for that outcome. See more on our alternatives page or learn more about Amazon review software.
GetReviews is a dedicated review generation platform that goes beyond FeedbackFive's email automation. It adds QR code insert campaigns, post-purchase survey funnels with support routing, Amazon Request a Review automation, AI review insights, and a full compliance center — all in one platform.
No. FeedbackFive is an email-first tool and does not include QR code product insert campaigns. GetReviews includes a QR code campaign builder that engages customers at the moment of unboxing — the highest-intent moment in the post-purchase window.
Yes. Every GetReviews account includes Amazon's official Request a Review automation, which sends standardized review request messages through Amazon's system on every eligible order.
Yes. GetReviews is designed around Amazon's review policies and FTC endorsement rules. It does not support review gating, selective solicitation, or incentivized reviews. The compliance center covers Amazon's policies, FTC rules, and compliant review funnel design.
Yes. GetReviews routes customers to Amazon, Shopify, Walmart, Google, Facebook, Trustpilot, Yelp, eBay, Etsy, and other platforms. FeedbackFive is primarily designed for Amazon only.
Amazon Review Software
A full overview of the platform for Amazon sellers.
QR Code Review Software
Reach customers at unboxing with compliant insert campaigns.
Request a Review Automation
Amazon's official review request, on autopilot.
AI Review Insights
Monthly AI summaries of complaints, praise, and trends.
Amazon Review Compliance
How GetReviews aligns with Amazon and FTC rules.
Pricing
Plans starting at $29/month. See what each tier includes.
About the Author
Noah Gross is the CEO & Owner of GetReviews and founder of RefundSniper, an Amazon reimbursement platform acquired by Threecolts. He has spent more than a decade helping Amazon sellers, vendors, and ecommerce brands improve profitability, customer experience, and operational performance.
View Full ProfileTypical customers increase review rates from under 1% to 3–5%+ after switching to GetReviews.