Switching from FeedbackFive to GetReviews
Why a brand moved off email-only review automation and what changed after adopting QR campaigns, customer support routing, and a compliance-focused workflow.
The Decision
The brand had been using FeedbackFive for automated review request emails. As Amazon and FTC guidance evolved and the team wanted more than email-only engagement, they evaluated alternatives and switched to GetReviews to consolidate Request a Review automation, packaging-based QR campaigns, customer support routing, and compliance workflows in a single platform.
Focus Areas
- Compliance concerns around evolving Amazon and FTC guidance
- Customer support routing inside the post-purchase flow
- QR code campaigns from product inserts
- Amazon Request a Review automation
Results
- More engagement at unboxing via QR inserts
- Better customer visibility through survey responses
- More customer feedback collected outside of public reviews
Before vs After
| Capability | FeedbackFive Setup | GetReviews Setup |
|---|---|---|
| Request a Review automation | Yes | Yes (included) |
| QR code packaging engagement | No | Yes |
| Customer support routing | Limited | Yes |
| Compliance-focused workflows | Limited | Yes |
| Customer feedback surveys | Varies | Yes |
What They Kept, What They Gained
Switching didn't mean giving up automated review requests — GetReviews includes Amazon Request a Review automation on every account. What the brand gained was the rest of the post-purchase surface area: in-box QR engagement, branded survey landing, support routing for unhappy customers, and compliance workflows aligned with current Amazon and FTC guidance. See the full FeedbackFive comparison for feature-by-feature detail.
Frequently Asked Questions
Did the brand turn off Request a Review when switching?
No. Amazon Request a Review automation is included in every GetReviews account, so the brand kept that piece intact and layered QR inserts and support routing on top.
Was there a migration period?
Yes. The brand ran both tools in parallel for a short window to confirm coverage, then switched fully to GetReviews once the QR insert flow was stable.
What's the biggest difference in practice?
Earlier engagement. FeedbackFive worked through scheduled email; GetReviews adds an in-box QR moment at unboxing, when satisfaction is highest.
Where can I see a feature-by-feature comparison?
See the FeedbackFive alternative page for a full feature comparison between GetReviews and FeedbackFive.
Related Resources
Amazon Review Software
A full overview of the platform for Amazon sellers.
Amazon Review Automation
How GetReviews automates review collection.
Pricing
See plans and what each tier includes.
Book a Demo
Walk through the product with the team.
About the Author
Noah Gross is the CEO & Owner of GetReviews and founder of RefundSniper, an Amazon reimbursement platform acquired by Threecolts. He has spent more than a decade helping Amazon sellers, vendors, and ecommerce brands improve profitability, customer experience, and operational performance.
View Full ProfileConsidering a Switch?
See what's possible beyond email-only review automation.